📢📢Dear customer: Our customized and designed products have a production cycle. If you mind, you can place an order for in stock products, such as Cuban chains, tennis chains, and other designed and customized products that are already in stock, and we will label them. Friends who are not sure can confirm the delivery time of your shopping cart product by private message or email. Our staff will respond immediately upon seeing the information. It should be noted that alphabetical customization takes 10-20 days, photo customization takes 5 days, and the newly developed design takes about 5-6 weeks. For products with a long production cycle, in order to eliminate your concerns, we will provide you with feedback on the production progress of the product midway. If you have any questions, please contact us in a timely manner. In addition, we do not support refunds for products customized with letters, numbers, and photos as this will affect our secondary sales. Please rest assured that we will ensure the quality and aesthetics of the products are delivered to you. Thank you for your support!
💥Dear customers, due to issues with our product category, the production cycle for plate making may be longer than other product categories. So much so that friends who purchase customized products on our website need to wait longer. Thank you very much for your support. For products that require customization, we will describe the production time on the product page. Friends must carefully check and decide whether to purchase based on their own situation. If you can't wait for this time, you can wait until our product is fully stocked before purchasing, and we will provide relevant prompts（"Goods In Stock" will be added to the product title）.💡
Please do not initiate a chargeback after placing your order because you cannot wait for time.😭You can contact our customer service staff, social media private messages, etc. first, and we will process a refund for you.
In addition, as customized products are privately customized, we are unable to sell them to other customers after production, which can cause resource wastage. Therefore, please be cautious when placing orders. If there are any problems, we will communicate in a timely manner!!! ❤️❤️
Most of our jewelry is S925 silver with 18K gold finish. Some of the chains are made by brass over the 18K gold finish.
Our jewelry is plated 5 times. The plating will not fade off if you take care of your jewelry. Avoid wearing it when swimming, bathing or doing sports. You may set the jewelry on a soft towel to dry, or gently pat it dry. Keeping it stored in the provided dust bag if not used frequently.
We can ship as long as your checkout is applied and send confimation
For more information, please proceed to our tracking with track info and number, or you can contact our customer service
We have different size charts on every product's page for your reference. All products are true to size. It is highly suggested you measure your own dimensions and compare with our size charts before ordering. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.
Sure thing! We're always ready to help.
For changing order infomation:
For cancelling order:
We do not accept worn or damaged items that are missing the original tags.
Note：
1. You can only return items that are unworn, unwashed, undamaged, with the original tags/packaging attached, and with the hygiene sticker intact.
2. The following items are non-returnable: customized products, DIY products.
3. Items with non-returnable marks and free gifts can not be returned.
4. FINAL SALE items cannot be returned or exchanged.
Important Note:
5. Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund. Please make sure to send your return to the address on the shipping label provided, even if you are choosing to use your own shipping method when you make additional returns
Once our billing team has issued the refund (usually issued within 1-2 business days). The estimated time for the refund to appear in your account is based on the payment method you used. The expected processing times are shown below.
Credit card refund --- it may take up to 3-5 working days to show in your account.
PayPal refund --- it may take up to 48-72 hours to show in your PayPal account
To regain access to your account, please reset the password from here:
1. Click on forgot password on login page.
2. Please enter your registered email address and access code.
3. You will receive an email on your registered email address to reset the password. This link would be valid for 1 hour.
4. Please check junk/spam folder if you don’t find the email in inbox.
5. Once the password is reset, please login again using the new password.
If you still have any questions, please feel free to contact us.
If you forget your password, you can reset your password on the login page by clicking "Forgot password?". If you need more help, please do not hesitate to contact us.
We are committed to bringing you the highest quality of jewelry. We offer 100% Money Back Guarantee & Lifetime Warranty.
Delivery Time=Processing Time+Shipping Time
We offer free Standard Shipping on orders over $89 USD.
Processing Time
Before shipping your order, normally we need 5-7 business days to prepare your products. The processing time is separate from the shipping time. Kindly note a small number of orders may still need between 5-7 business days depending on stock availability.
Note: Shipping Time does not include a 5-7 Business Days processing period required to process your order from the date your order is placed.
Shipping Info
| SHIPPING METHODS | COUNTRY | SHIPPING TIME | COST |
| STANDARD SHIPPING | United States | 7-12 Business Days | $9.99 |
| Canada | 10-15 Business Days | ||
| Europe | 8-12 Business Days | ||
| Australia | 10-15 Business Days | ||
| Rest of World | 10-20 Business Days | ||
| FREE SHIPPING | All | 7-15 Business Days | FREE*(Orders over $89) |
| EXPRESS SHIPPING | United States | 5-8 Business Days | Over $12.99 |
| Canada | 8-10 Business Days | ||
| Europe | 5-8 Business Days | ||
| Rest of World | 8-10 Business Days |
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@pingucci.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
If you have further questions/issues, please don’t hesitate to contact us.
Customer Service: support@pingucci.com
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