If for any reason you're not happy with your purchase, you can return your regular-priced items and sale items within 30 days after you have received the last package of your order for a refund.
Delivery Time=Processing Time+Shipping Time
We offer free Standard Shipping on orders over $89 USD.
Processing Time
Before shipping your order, normally we need 5-7 business days to prepare your products. The processing time is separate from the shipping time. Kindly note a small number of orders may still need between 5-7 business days depending on stock availability.
Note: Shipping Time does not include a 5-7 Business Days processing period required to process your order from the date your order is placed.
Shipping Info
| SHIPPING METHODS |
COUNTRY |
SHIPPING TIME |
COST |
| STANDARD SHIPPING |
United States |
7-12 Business Days |
$9.99 |
| Canada |
10-15 Business Days |
| Europe |
8-12 Business Days |
| Australia |
10-15 Business Days |
| Rest of World |
10-20 Business Days |
| FREE SHIPPING |
All |
7-15 Business Days |
FREE*(Orders over $89) |
| EXPRESS SHIPPING |
United States |
5-8 Business Days |
Over $12.99 |
| Canada |
8-10 Business Days |
| Europe |
5-8 Business Days |
| Rest of World |
8-10 Business Days |
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@pingucci.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
If you have further questions/issues, please don’t hesitate to contact us.
Customer Service: support@pingucci.com
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